I bought a new Vovo v50 1.D. (23th october 2010)
Everything was great at the beginning, but a week ago I ran into a problem(bug:)) and our distributer( http://www.eliteauto.by/) failed to help me.
Last week it was cold in Belarus. The temprate went 19 degrees below zero and webasto system didn’t start . I drove to the volvo service. They said that happened because I was using “summer” disel ( BUT I can prove that I was using winter disel). They erased error from car memory and said that webasto will work properly. The webasto system started to work. This Saterday I fueled the car with winter disel (I saw certificate that said ‘winter disel’) and saved ticket.This Sunday (5th december 2010) the temperature was - 9 C in the afternoon, The webasto systerm started to work and after 30 seconds was dead. I really disapointed.
Volvo service man (ЗАО "ЭЛИТАВТО" - официальный дилер VOLVO в Республике Беларусь http://www.eliteauto.by/) said that the webasto system will work correctly, if I add some kind of specilal agents. For example, they suggested adding kerosene. But your guide says not to use any specilal agents
Volvo service man (ЗАО "ЭЛИТАВТО" - официальный дилер VOLVO в Республике Беларусь http://www.eliteauto.by/) said that the webasto system will work correctly, if I add some kind of specilal agents. For example, they suggested adding kerosene. But your guide says not to use any specilal agents
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ReplyDeleteIf the car doesn't work, then it has to be fixed. And the center, which fixes it, must give a guaranty for the fix.
ReplyDeletehttp://www.pickupclub.ru/forum/showthread.php?t=15010
ReplyDeleteI explain how they fixed. They (http://www.eliteauto.by) erased error from car memory and said that that not warranty, because diesel is bad. I don't understand how they check it. I have to paid 10 euro, But I can't buy another diesel in Belarus.
ReplyDeleteI yours faithfully concerned earlier Volvo. Now instead of Volvo I perhaps will buy the car of other mark.
ReplyDeleteIf you buy a car with lots of electronics (sensors, etc.), think twice because they are all demanding to the quality of fuel, oil, and more.
ReplyDeleteBy the way, many automakers are not officially delivers its diesel vehicles on the Belarus market due to poor quality fuel.
That's a pity. By the way, did you receive any official response from Volvo Cars?
ReplyDeleteNo, I didn't. I send email to
ReplyDeleteGlobal Customer Relations
Volvo Car Corporation
Dept. 57460/RB V2
SE-405 31 Goteborg
Sweden
Telephone +46-31-3250077
Fax +46-31-595555
gcr@volvocars.com (12:53 05/12/2010)
If i bought volvo in belarus, i would not worry about webasto. It is a dealer problem. Eliteauto.by must resolve this situation. This is not good for dealer reputation.
ReplyDeleteThis is ridiculous.
ReplyDeleteDealer must provide you a good example of diesel and check that everything works properly with it.
I definitely believe that the company should resolve such problems before distributing their products. Otherwise, they should change their motto from "Volvo. for life" to "Volvo. for pain in the ass". here http://www.volvocars.com/intl/top/about/values/pages/default.aspx
ReplyDeleteWell, it seems that Volvo also joined crap producers. The most safe cars in the world are going to be the coldest ones. Probably, it's a new safety feature. How can you fall asleep when it's below zero inside? :)
ReplyDeleteIt's unacceptable!
ReplyDeleteWhen you buy a new car, than it has several years of warranty. New cars could have defects, and these defects must be fixed by service center or company.
If they say, that fuel is not good, than they should say where to buy a good one. And if there is no such place in Belarus, then they shouldn't sell such cars in the first place!
It look like Volvo uses some chinese webasto. Cheap and work only in summer. My fried uses BMW and webasto works great this days. So it look like the problem only in Volvo and its webasto. Distrebuter should definitly investigate fuel and webasto!
ReplyDeleteOn my bmw 530d e39 2002 I don't have such problem with webasto on our diesel. I think that if engine runs fine on this diesel - webasto must not have any fuel related issues.
ReplyDeleteHmmm... I wanted to buy V50 or V70. But blog puts me to doubts. So your engine is OK with this fuel, but Webasto too sensitive? sounds like a joke
ReplyDeleteIf it's a new car then dealer has to give some good advise, not just "add kerosene". But that can a fuel issue.
ReplyDeleteThe Volvo really is going down the hill. From an instant Nordic European auto Volvo becomes an instant Chinese car.
ReplyDeleteI am really frustrated. I have never seen on a gas station any special fuel for Volvo. Do I have to prepare some magic fuel for Volvo car at home? If so, then I can get lost a guarantee, because I use inappropriate fuel. It is terrible.
What is the next? Maybe special roads for Volvo…
I thought Volvo is a pretty good brand with a stable reputation. Can't believe they've started business with such kind of dealers who can't even solve a customer problem with the car on warranty. I think that the bmw is my next car choice. At least they have damn stable webasto, never heard about any problems on it.
ReplyDeleteSasho!
ReplyDeleteCongratulations!
VOLVO from China !!!
My thought if they officially sell new cars in Belarus they should be aware that all needed fuels and services can be done here. If they sold the car but there are no conditions here it should be fixed and served, no ways. BMW didn't officialy sell they diesel cars in Russia for years because BMW considered that russian fuel (diesel) is of awful quality. But I think the service in such situation doesn't wanna do their work and Volvo should send the official request to the service for fixing or deprive them of the license
ReplyDeleteYou give me advise to buy a mercedes-benz. But I thought that volvo is of the same quality. I made a big mistake.
ReplyDeleteHaving the certificate about using of 'winter' disel does not guarantee that disel is really 'winter'. Always remeber in which country you live.
ReplyDeleteIf the disel is not winter (even you have the sertificate ) no one on service center will not care about your car.
Using of bad fuel is not warranty case. The service people always will say - 'you are using not winter disel. Please use the 'winter' fuel and your webasto will be OK'. They think there no need to explain how they know that the fuel is not winter. I think next time when you webasto does not work you need to leave the car on the service center and write the official letter demanding to make the examination of the used disel + attach you sertificate from the gas station. Perhaps this will help and the service will look in your webasto more carefully.
By the way, Many people have the same problem this winter. The kerosene really helps.
It's sad but I heard similar "rejecting defects" stories about almost all Belarussian dillers at least once.. They just getting ridiculous money for nothing and in the same time crying that loosing clients just becase stupid peoples prefers non-official service which beraks cars instead of fixing problems.. Sometime them should understand that it's needed to work with customers fairly in order to get money for that.
ReplyDeleteVolvo service said the Volvo prefers home-made fuel, and gave me the recipe. Put the bowl on the stove, pour 3 liters of winter diesel, add 0.5 liters of kerosene, 0.5 of petrol (98) and 2 liters of engine oil (no matter what brand). It should be boiled for 2 hours. Sure scared to burn the house, but my volvo does not go without that...But now I am happy webasto works well. I love VOLVO!
ReplyDelete"Having the certificate about using of 'winter' disel does not guarantee that disel is really 'winter'. Always remeber in which country you live."
ReplyDeleteAnyway it's not his problems. They have to proove that fact and not just say "I know you're wrong dear"...
I thought thats in Sweden the weather much like in our country and peoples from Volvo must be professionals in constructing such extra equipment like box heaters. This story disappoints. Stand firm, man. I hope you will find the solution with help of Volvo's main office.
ReplyDeleteAs far as I know there is one fuel tank in a car and same diesel go into engine and into webasto. I'm not sure that after adding kerosine into car fuel tank you will not have any problems with the engine but I'm pretty sure that if you'd have a problem with your engine and service will know that fuel was a mixture of diesel and kerosine they will tell you than failure happened beacause of an improper fuel and you will be charged for engine repair.
ReplyDeleteI think that there is a problem with webasto fuel supply system and service have to fix it. Webasto is a kind of system which should still be working even when engine doesn't work. It is used to heat up engine when it's cold to make engine start easier.
Fff , How often do you prepare home-made fuel?
ReplyDeleteI talked to the owner of 2008 diesel mercedes last year, he says that his car (bought from the dealer, yes) does not start below -15. Dealer says our fuel sucks.
ReplyDeleteBTW, if your webasto is in interlock state, you need to start the car, remove the corresponding fuse for 5 seconds, and then put the fuse back. It should start again.
It is a sad picture... I suppose that Volvo don't want you to look forward for another brand. In my XC90 everything works fine(I don't think that Minsk fuel stations provide a special diesel for me). I bought it in Dresden 2 years ago and haven't face with such a problem. Last winter it was -30 C outside and my webasto worked without any issues. Seems that official dialer doesn't tell everything... and doesn't want solve their problem.
ReplyDeleteSasha need to make the official request to the service center demanding to prove the fact about using of bad fuel. The service center have to give the responce in two weeks explaining what was done to check the fuel quality.
ReplyDeletedroi, Where do you fuel your car ?
ReplyDelete> A fuel-driven heater will make your car easier to start, help reduce environmental impact and warm up the cabin. Start the heater directly, or set the time you'd like to enter your warm and defrosted car. With a remote starter you can activate the heater without going out to the car. And if your car is equipped with Volvo On Call, you can send an SMS to your car from your mobile phone to start the heater. (from volvocar.com)
ReplyDeleteThey forgot to mention one little thing... you need a very special fuel to get all this stuff work. Or service provided by Eliteauto is a stinky bullshit.
It is so sad when you buy the car of your dream but non-professional service tries to ruin this dream with stupid and tricky advices and inability to help you with really serious problem.
ReplyDeleteI'm following this thread for a quite a while and freaking surprised how many people involved into the conflict. Sounds unbelievable but with such constantly growing audience of real thinking humans disagreed with the Volvo internal policies this company might be neglected away from the business on a Republic of Belarus territory. It used to have pretty strong authority over here but it is loosing it with the catastrophic speeds. Volvo would better do something asap otherwise it might become to late for regrets. They have to understand that chinese webasto-khierasto and home grown fuel doesn't really work in this country.
ReplyDeleteAs far as I remember the diesel which gas station usually offers in Belarus has a limit until -15. If the temperature is less I would suggest to use antigel for diesel. I think it could be some workaround.
ReplyDeleteWinter diesel in Belarus is fine for down to -25 degrees Celsius according to our standards.
ReplyDeleteMoreover last winter we had even lower temperatures. I personally didn't have any fuel problems with my diesel car when it was -27 last year.
titles on the gas stations say that that 'winter' diesel has to filter until -20 C.
ReplyDeletehowever, no one knows what is in fact in underground reservoirs of gas stations.