Claim

I commenced an official claim against eliteauto to enforce them to give me a competent answer explaining the cause of a fuel driven heater failure. eliteauto took the fuel for expertise but the service CEO turned out to be totally incompetent and instead of taking 1 liter, they took 0.5l, which is not enough to figure out the quality of the fuel. 
It looks like they simply trying to overcome me with bureaucracy slowing down the investigation process.

It's the thrid time a fuel driven heater fails to start

 A fuel driven heater  worked when the  temperature was - 12 C , but it broke when the temperature was -10 C

A fuel-driven heater issue

Today(07/12/2010) I visited the http://www.eliteauto.by/  to resolved fuel-driven heater issue.
This is described  in the latest post http://volvoinbelarus.blogspot.com/2010/12/webasto-doesnt-work.htm
Now They fixed the problem very quickly in about 10 minutes and didn't take any money.

I don't understand why they took money the first time but didn't take the second time, 
but said again that the fuel-driven header is out of order because  it was fueled with bad diesisel

http://padasali.wordpress.com/2010/12/24/a-fuel-driven-heater-issue/

Webasto doesn't work

 I bought a new Vovo v50 1.D. (23th october 2010)

Everything was great at the beginning, but a week ago I ran into  a problem(bug:)) and our distributer( http://www.eliteauto.by/) failed to help me.

 Last week it was cold in Belarus. The temprate went  19 degrees  below zero and  webasto system didn’t  start . I drove to the volvo service. They said that happened because  I was using “summer” disel ( BUT I can prove that I was using winter disel).  They erased error from car memory and said that webasto will work properly. The webasto system started to work.  This Saterday I fueled the car with winter disel (I saw certificate that said ‘winter disel’) and saved ticket.This Sunday (5^th december  2010) the temperature was - 9 C in the afternoon,  The webasto systerm started to work  and after 30 seconds  was dead. I really disapointed.

Volvo service man (ЗАО "ЭЛИТАВТО" - официальный дилер VOLVO в Республике Беларусь  http://www.eliteauto.by/)  said that the webasto system  will work correctly, if  I add some kind of specilal agents. For example, they suggested adding kerosene. But your  guide says not to use any specilal agents